Frequently Asked Questions

Terminal Aerial View




Question: What type of identification do I need to fly within the United States?
Answer: Visit the U.S. Customs and Border Protection's website.



Question: Do I need a Passport if I am driving from Canada to Bangor International Airport for a flight within the United States?
Answer: Visit the U.S. Customs and Border Protection's website.



Question: How early should I be there for my flight?
Answer: The Transportation Security Administration recommends that customers with luggage to check should arrive in the terminal 1 1/2 to 2 (two) hours prior to their scheduled departure time. It is recommended that passengers without luggage to check arrive at the airport at least 60 minutes before their scheduled departure time. With new security checkpoint procedures and other screening measures in place, passengers should allow adequate time for security checks. For more information visit the Transportation Security Administration's website.



Question: How can I find out what I can and cannot take in my carry-on and checked luggage?
Answer: Visit Transportation Security Administration's website.



Question: How do I contact someone about greeting the Troops that fly in to Bangor International?
Answer: You may contact us at (207) 992-4600 and we will put you in touch with the Troop Greeters directly. Or you can go to the Maine Troop Greeters official website.



Question: What time does the Bangor International Airport open and close? What times do the Airline ticket counters open? And what times do the shops open and close?
Answer: The Bangor International Airport itself opens at 3:00 a.m. and closes after the last flight of the day, sometimes as late as 1:00 a.m.

The Airline ticket counters open as follows:
Allegiant Air counter is open one hour before and after a scheduled flight.
Delta and Northwest 4:00 a.m.
U.S. Airways Express 5:00 a.m.

Bangor News & Gift opens at 4:00 a.m. and closes at 6:00 p.m. Monday through Saturday, and is open on Sunday, 5:00 a.m. to 6:00 p.m.
Grasshopper Shop opens at 9:00 a.m. and closes at 5:00 p.m. every day.
Airport Coffee Shop opens at 4:00 a.m. and closes at 11:00 p.m.
Red Baron Lounge opens at 11:00 a.m. and closes at 7:00 p.m.
All shops and restaurants are open when Troop Flights are scheduled.



Question: Does the Bangor International Airport have storage lockers?
Answer: Storage lockers are not available.



Question: Who do I contact to advertise in the Bangor International Airport terminals?
Answer: Interspace Airport Advertising 1-800-628-6800 or www.iaateam.com



Question: How do I find out about jobs at Bangor International Airport?
Answer: For jobs with any of the airlines, car rentals, or other tenants contact them directly. Click here for contact information. Bangor International Airport is an enterprise entity of the City of Bangor. Bangor International Airport jobs can be found on the City of Bangor website at City of Bangor Job Postings.



Question: What are the baggage restrictions?
Answer: The airlines regulate baggage size and weight limits, for specific airline information click here to be directed to their website.



Question: What kind of identification do I need?
Answer: Visit the Transportation Security Administration's website.



Question: How can my group or organization get a tour of the Bangor International Airport?
Answer: Call the Bangor International Airport's Community Outreach office (207) 992-4612. Click here for Tour Program



Question: Do you have a "Fixed Base Operator" (F.B.O.)?
Answer: BGR owns the FBO. The number is (207) 992-4582. Click here to visit the website.



Question: How can I find the requirements for traveling with my pet?
Answer: For information on pet handling by a specific airline go directly to that airline's website. Click here to link to the airline websites.



Question: I am a Canadian citizen, do I need a passport to travel within the United States?
Answer: As of the middle of January 2007, you must have a Passport to fly into the United States from Canada. However, by January 2009, the U.S. federal government may be requiring anyone crossing a border of the United States to have a passport.



Question: I take prescription medications, will there be a problem when I go through security screening?
Answer: For information on traveling with prescription medications click here.



Question: Can I buy lobsters at the Bangor International Airport to take on my flight?
Answer: Contact the airport Coffee Shop at (207) 947-4375 for information on purchasing lobsters.



Question: Do you have data ports in the terminal that I can connect my computer to?
Answer: Data ports are available on the first and second floors of the Domestic terminal.



Question: Is Wi-Fi available in the passenger terminal?
Answer: Wi-Fi service is available at no cost to our passengers.



Question: How do I find out about Lost and Found?
Answer: If you lost an item on Bangor International Airport property, call (207) 992-4600. If you lost an item on a plane, contact the airline, click here for contact information.

If you are inquiring about an item that was removed during the security screening checkpoint, contact the Transportation Security Administration (TSA) at
1-866-289-9673 or (207) 262-7131 or go to the TSA website www.tsa.gov.



Question: Can I pick up and drop off passengers curbside in front of the terminal?
Answer: Curbside pick-up and drop-off is allowed as long as someone remains in the vehicle.



Question: How can I page someone?
Answer: Staff is available to page someone for you whether you are in the terminal or calling from another location. If you are in the terminal, pick up a Courtesy Phone and dial "0". If you are calling from outside the airport, please call 207-992-4600 or 1-866-359-2264 and follow the automated instructions to speak with an airport representative.



Question: Is curbside check-in available?
Answer: Bangor International Airport does not have curbside check-in.



Question: How do I arrange for wheelchair assistance?
Answer: You may pre-arrange for a wheelchair and other special needs assistance with your airline prior to your departure date.


Question: Can I exchange foreign currency at Bangor International Airport?
Answer: Bangor Airport does not have a foreign currency exchange. Contact your bank for information regarding foreign currency exchange.



Question: What items are permitted or prohibited through security screening?
Answer: For the most up to date information on the Transportation Security Administration's list of permitted and prohibited items, please visit www.TSATravelTips.us.