Bangor International Airport (BGR)  

GRIEVANCE PROCEDURE UNDER THE AMERICANS WITH DISABILITIES ACT (ADA)

This grievance procedure is established to meet the requirements of the Americans with Disabilities Act of 1990 (“ADA”).  The City of Bangor/Bangor Int’l Airport established the following internal procedure to ensure the prompt and equitable resolution of complaints alleging discrimination on the basis of disability in the provision of its services, activities, programs, or benefits by the Airport. This grievance procedure is adopted pursuant to the regulations implementing Title II of the Americans with Disabilities Act (ADA). 28 C.F.R. Section 35.107.

Complaints related to public services, activities, programs, or facilities pertaining to Title II of the ADA should be addressed to:  

Bangor International Airport - ADA Coordinator
Mr. Robbie Beaton, Superintendent of Airport Operations

287 Godfrey Blvd.

Bangor, Maine 04401

(207) 992-4600 / 4608

rbeaton@flybangor.com

The complaint should be submitted by the grievant and/or his/her designee as soon as possible but no later than sixty (60) calendar days after the alleged violation.  The complaint should be in writing and contain information about the alleged discrimination such as name, address, phone number of complainant and location, date, and description of problem.  Alternate means of filing complaints such as personal interviews or a tape recording of the complaint, will be made available for persons with disabilities upon request.          

Within fifteen (15) calendar days after receipt of the complaint, Robbie Beaton, ADA Coordinator or his designee (Alternate ADA Coordinator) will contact the complainant to discuss the complaint and possible resolutions.  Within 15 calendar days of this discussion, the ADA Coordinator will respond and where appropriate, in a format accessible to the complainant, such as large print, Braille, or audio tape.  The response will explain the position of the Airport and offer options for substantive resolution of the complaint.  

If the response by the ADA Coordinator or his designee does not satisfactorily resolve the issue, the complainant may appeal the decision in writing within 15 calendar days after receipt of the response to the Bangor City Manager or her designee.               

Within 15 calendar days after receipt of the appeal, the City Manager or her designee will contact the complainant to discuss the complaint and possible resolutions.  Within 15 calendar days after the meeting, the City Manager or her designee will respond in writing, and where appropriate, in a format accessible to the complainant, with a final resolution of the complaint.  

All written complaints received by Robbie Beaton, ADA Coordinator or his designee, appeals to the City Manager or her designee, and responses from these two offices will be retained by the City of Bangor for at least 3 years.    

The City of Bangor Personnel Rules & Regulations Manual Section 8.0 governs employment-related complaints and grievances. Complaints of employment practices should be directed to:  

City of Bangor - Human Resources Department

73 Harlow Street

Bangor, Maine 04401

(207) 992-4200

melissa.borden@bangormaine.gov

File an Americans with Disabilities Grievance online